Orderful incident

Degraded Performance on Legacy Trading Partner Communication Services

Minor Resolved View vendor source →

Orderful experienced a minor incident on February 29, 2024 affecting Trading Partner Delivery Services, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Feb 29, 2024, 11:02 PM UTC
Resolved
Mar 01, 2024, 02:10 AM UTC
Duration
3h 8m
Detected by Pingoru
Feb 29, 2024, 11:02 PM UTC

Affected components

Trading Partner Delivery Services

Update timeline

  1. identified Feb 29, 2024, 11:02 PM UTC

    The issue has been identified. It is limited to relationships done with trading partners using our legacy AS2 and FTP communication channels. It is resulting in delayed delivery to certain trading partners.

  2. identified Feb 29, 2024, 11:02 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Feb 29, 2024, 11:19 PM UTC

    A resolution is in place and approximately 75% of the backlog has been processed. We are continuing to monitor closely.

  4. monitoring Feb 29, 2024, 11:34 PM UTC

    All services are back to normal. We're continuing to monitor out of diligence.

  5. resolved Mar 01, 2024, 02:10 AM UTC

    This incident has been resolved.