Orderful experienced a minor incident on April 19, 2024 affecting API, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- investigating Apr 19, 2024, 07:28 PM UTC
Transaction processing has been degraded. We have investigated and found the cause. A fix is being implemented
- monitoring Apr 19, 2024, 07:36 PM UTC
The fix was implemented and resolved issue within 30 seconds. The majority of transactions were unaffected as they were resolved within the standard retry policy. Approximately 10% of transactions failed and are being manually reprocessed.
- resolved Apr 19, 2024, 07:55 PM UTC
Manual reprocessing is complete.