Orderful experienced a notice incident on March 14, 2025 affecting API, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- monitoring Mar 14, 2025, 03:56 PM UTC
We detected a degradation in ingesting files inbound to the Orderful platform via FTP. The issue was resolved immediately and backlogged files are currently processing. It appears the monitors never triggered an incident alert, we are investigating why this is and reconstructing a timeline. More details to come.
- monitoring Mar 14, 2025, 07:06 PM UTC
Backlogged transactions are limited by the throughput of three external FTP servers. We are continuing to communication channels are operating at normal latency. We are continuing to monitor
- resolved Mar 14, 2025, 07:08 PM UTC
All transactions on all FTP servers have been processed