Orderful experienced a notice incident on September 12, 2024 affecting API, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- monitoring Sep 12, 2024, 05:51 PM UTC
We experienced an issue with delivering functional acknowledgements and temporarily paused processing out of an abundance of caution. It's been resumed and we have scaled up infrastructure to catch up. Acknowledgements will be processed in order and max delay should be on the order of 40-60 minutes. All other transaction processing such as validation and delivery is unaffected.
- resolved Sep 12, 2024, 06:06 PM UTC
All acknowledgements have been processed and new ones are being done in real time.