Orderful incident

Orderful UI Unable to log in

Minor Resolved View vendor source →

Orderful experienced a minor incident on October 9, 2024 affecting Trading Partner Delivery Services and UI and 1 more component, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2024, 07:43 PM UTC
Resolved
Oct 09, 2024, 09:01 PM UTC
Duration
1h 18m
Detected by Pingoru
Oct 09, 2024, 07:43 PM UTC

Affected components

Trading Partner Delivery ServicesUITransaction ValidationAPIRules Engine

Update timeline

  1. investigating Oct 09, 2024, 07:43 PM UTC

    We have identified an issue with logging into the Orderful UI. We are currently investigating this problem.

  2. monitoring Oct 09, 2024, 07:51 PM UTC

    The issue has been resolved.

  3. monitoring Oct 09, 2024, 07:59 PM UTC

    Our third-party vendor, Auth0, experienced a temporary issue. We are monitoring the situation closely.

  4. resolved Oct 09, 2024, 09:01 PM UTC

    This incident has been resolved.