Orbis Protect experienced a major incident on October 17, 2026 affecting Call Logging Systems (Contact Centre), lasting 9h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 17, 2026, 10:09 PM UTC
We are aware of an issue affecting our case management system, Salesforce. The issue has been escalated to our supplier and development teams as a priority. Our teams are closely monitoring the situation and remain in regular contact with relevant support teams. We will provide further updates as more information becomes available. Our call handling capability remains active and is unaffected. We apologise for any inconvenience this may cause and appreciate your patience while the issue is being resolved.
- resolved Oct 18, 2026, 07:35 AM UTC
The Saleforce case logging issue has been working as normal since approximately 04:00. We continued to monitor throughout the early morning, and now believe this incident to be resolved. We apologise for any inconveniemce caused and thank you for your patience.