Oracle Cloud experienced a minor incident on October 26, 2023 affecting Oracle Identity Cloud — US West (Phoenix), lasting 4h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 26, 2023, 03:39 AM UTC
We're investigating an issue with Oracle Identity Cloud in the US West (Phoenix) region. Customer Impact: Customers may experience delays in their backend or unable to log in to their compute nodes when using their service. Further updates will be provided as events warrant. Start Time : October 26, 2023 01:47 UTC Reference Number: CN-1585993
- investigating Oct 26, 2023, 04:52 AM UTC
We are starting to see recovery for the issue that was impacting Oracle Identity Cloud in the US West (Phoenix) region. We will continue to provide regular status updates as we have more information to share. Customer Impact: Customers may experience delays in their backend or unable to log in to their compute nodes when using their service. Further updates will be provided as events warrant. Start Time : October 26, 2023 01:47 UTC Reference Number: CN-1585993
- identified Oct 26, 2023, 06:29 AM UTC
We have mitigated the customer impact in 2 of 3 availability domains in the US West (Phoenix) region. We are continuing to investigate intermittent failures in the remaining availability domain. Customer Impact: Some customers may experience intermittent failures while logging in to the US West (Phoenix) region. Further updates will be provided as events warrant. Start Time : October 26, 2023 01:47 UTC Reference Number: CN-1585993
- resolved Oct 26, 2023, 07:01 AM UTC
We have mitigated the issue affecting the US West (Phoenix) region. Customer Impact: If you are still experiencing issues, please contact Customer Support. Further updates will be provided as events warrant. Start Time : October 26, 2023 01:47 UTC End Time : October 26, 2023 06:21 UTC Reference Number: CN-1585993