Oracle Cloud experienced a major incident on November 5, 2023 affecting Account Management and Billing — US West (San Jose) and Console — US West (San Jose) and 1 more component, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 05, 2023, 01:17 AM UTC
We are investigating an intermittent connectivity issue in the US West (San Jose) region that may be impacting OCI services. Further updates will be provided in 30 minutes, or as we learn more, whichever is sooner. Customer Impact: Customer Impact: Customers may be unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : November 05, 2023 24:00 UTC Reference Number: 6e5cb161
- identified Nov 05, 2023, 01:58 AM UTC
As of 01:14 5 Nov 2023 UTC, we have mitigated the issue affecting the US West (San Jose) region and have confirmed that all services have started seeing recovery. We will continue restoration until remaining services are back online. Customer Impact: Customers may be unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : November 05, 2023 24:00 UTC Reference Number: 6e5cb161
- identified Nov 05, 2023, 02:02 AM UTC
As of 01:14 5 Nov 2023 UTC, we have mitigated the issue affecting the US West (San Jose) region and have confirmed that all services have started seeing recovery. We will continue restoration until remaining services are back online. Customer Impact: Customers may be unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : November 05, 2023 24:00 UTC Reference Number: 6e5cb161
- resolved Nov 05, 2023, 02:24 AM UTC
We have mitigated the issue affecting the US West (San Jose) region and have confirmed that all services have been restored. If customers are still experiencing issues, please contact Support. Customer Impact: Customers may have been unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : November 05, 2023 24:00 UTC End Time : November 05, 2023 02:28 UTC Reference Number: 6e5cb161