Oracle Cloud incident

Multiple Services | Multiple Regions

Major Resolved View vendor source →

Oracle Cloud experienced a major incident on November 8, 2023 affecting Account Management and Billing — Australia East (Sydney) and Console — Australia East (Sydney) and 1 more component, lasting 5h 9m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2023, 06:00 PM UTC
Resolved
Nov 08, 2023, 11:09 PM UTC
Duration
5h 9m
Detected by Pingoru
Nov 08, 2023, 06:00 PM UTC

Affected components

Account Management and Billing — Australia East (Sydney)Console — Australia East (Sydney)Developer Tools — Australia East (Sydney)Java Management Service — Australia East (Sydney)Marketplace — Australia East (Sydney)Networking — Australia East (Sydney)Oracle APEX Application Development — Australia East (Sydney)Oracle Analytics Cloud — Australia East (Sydney)Oracle Application Performance Monitoring — Australia East (Sydney)Oracle Autonomous Data Warehouse — Australia East (Sydney)

Update timeline

  1. investigating Nov 08, 2023, 09:36 PM UTC

    We're investigating a potential issue with Oracle Exadata Cloud at Customer and Oracle Cloud Infrastructure Exadata Cloud Services in several regions. Customer Impact: Affected customers may be unable to perform lifecycle management operations. The availability of Oracle Exadata Cloud at Customer databases and racks are unaffected. Further updates will be provided as events warrant. Start Time : November 08, 2023 18:00 UTC Reference Number: CN-1639278 (51ca110a)

  2. identified Nov 08, 2023, 10:54 PM UTC

    We've identified the issue affecting Oracle Exadata Cloud at Customer and Exadata Cloud Services in your region. Our engineers are actively working to mitigate the issue. Customer Impact: Affected customers may be unable to perform lifecycle management operations. The availability of Oracle Exadata Cloud at Customer databases and racks are unaffected. Further updates will be provided as events warrant. Start Time : November 08, 2023 18:00 UTC Reference Number: CN-1639278 (51ca110a)

  3. resolved Nov 08, 2023, 11:36 PM UTC

    We've mitigated the issue that affected Oracle Exadata Cloud at Customer and Exadata Cloud Services in your region. Customer Impact: Affected customers may have been unable to perform lifecycle management operations. The availability of Oracle Exadata Cloud at Customer databases and racks were unaffected. Further updates will be provided as events warrant. Start Time : November 08, 2023 18:00 UTC End Time : November 08, 2023 23:09 UTC Preliminary Root Cause: A subset of network infrastructure encountered a routing issue during an update activity, which prevented it from processing network traffic as expected. Our engineers performed rollbacks and backend configuration changes, restoring full service functionality. Reference Number: CN-1639278 (51ca110a)