Oracle Cloud experienced a major incident on November 9, 2023 affecting Account Management and Billing — US East (Ashburn) and Console — US East (Ashburn) and 1 more component, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 09, 2023, 01:00 AM UTC
We are investigating an issue in US East (Ashburn) region that may be impacting some OCI services. We will continue to provide regular status updates as we have more information to share. Customer Impact: Customer Impact: Customers may be unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : November 09, 2023 24:17 UTC Reference Number: CN-1640259
- investigating Nov 09, 2023, 01:40 AM UTC
We are still investigating an issue in US East (Ashburn) region that may be impacting some OCI services. We will continue to provide regular status updates as we have more information to share. Customer Impact: Customers may be unable to use or connect to some OCI services in the region Further updates will be provided as events warrant. Start Time : November 09, 2023 24:17 UTC Reference Number: CN-1640259
- monitoring Nov 09, 2023, 02:19 AM UTC
We have mitigated the issue affecting US East (Ashburn) region and have confirmed that all services have recovered at this time. If customers are still experiencing issues, please contact Oracle support. Customer Impact: Customers should start seeing recovery as services are being restored. Further updates will be provided as events warrant. Start Time : November 09, 2023 24:17 UTC End Time : November 09, 2023 02:48 UTC Reference Number: CN-1640259
- resolved Nov 09, 2023, 02:50 AM UTC
We have mitigated the issue affecting US East (Ashburn) region and have confirmed that all services have recovered at this time. Customer Impact: If you are still experiencing issues, please contact Oracle support. Further updates will be provided as events warrant. Start Time : November 09, 2023 24:17 UTC End Time : November 09, 2023 02:48 UTC Reference Number: CN-1640259