Oracle Cloud experienced a minor incident on November 15, 2023 affecting Networking — UK South (London), lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 15, 2023, 11:48 AM UTC
We are investigating an issue in UK South (London) region that may be impacting OCI services. Further updates will be provided in 30 minutes, or as we learn more, whichever is sooner. Customer Impact: Customers may be unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : November 15, 2023 10:29 UTC Reference Number: cd35031e
- investigating Nov 15, 2023, 12:04 PM UTC
Status Update: We are investigating an intermittent network connectivity issue in UK South (London) region impacting OCI services. Further updates will be provided in 30 minutes, or as we learn more, whichever is sooner. Customer Impact: Impacted customers may be seeing 5xx errors while attempting to access services. Further updates will be provided as events warrant. Start Time : November 15, 2023 10:29 UTC Reference Number: cd35031e
- identified Nov 15, 2023, 12:39 PM UTC
Mitigation is in progress and we are starting to see services recover from the network connectivity issue in UK South (London) region. Further updates will be provided in 30 minutes, or as we learn more, whichever is sooner. Customer Impact: Some customers may still be seeing 5xx errors while attempting to access services. Further updates will be provided as events warrant. Start Time : November 15, 2023 10:29 UTC Reference Number: cd35031e
- monitoring Nov 15, 2023, 01:11 PM UTC
Mitigation is in progress and most services have recovered from the network connectivity issue in UK South (London) region. Further updates will be provided in 30 minutes, or as we learn more, whichever is sooner. Customer Impact: Some customers may still be seeing 5xx errors while attempting to access some services. Further updates will be provided as events warrant. Start Time : November 15, 2023 10:29 UTC Reference Number: cd35031e
- resolved Nov 15, 2023, 01:37 PM UTC
As of 13:30 15 Nov 2023 UTC, we have mitigated the issue affecting the UK South (London) region and have confirmed that all services have recovered. Customer Impact: If customers are still experiencing issues, please contact Customer Support. Further updates will be provided as events warrant. Start Time : November 15, 2023 10:29 UTC End Time : November 15, 2023 13:30 UTC Reference Number: cd35031e