Oracle Cloud VMware Solution | Multiple Regions

Update timeline

1. investigating Nov 15, 2023, 09:38 PM UTC

   We're investigating an issue affecting Oracle Cloud VMware Solution in your region. Customer Impact: Customers that have VMware HCX feature selected during a Software Defined Data Center (SDDC) provisioning, may be unable to use the Oracle Cloud VMware Solution service. Customers may also be unable to upgrade and downgrade HCX enterprise features. Customers that have dependency on VMware's SaaS service for other VMware products are also affected due to the VMware service outage. Existing VMware deployments are unaffected and will continue to operate normally. Further updates will be provided as events warrant. Start Time : November 15, 2023 13:34 UTC Reference Number: 2f20f934

2. resolved Nov 16, 2023, 03:24 AM UTC

   We identified the issue that affected Oracle Cloud VMware Solution in your region, and we've confirmed that service has been restored. Customer Impact: Customers that have the VMware HCX feature selected during Software Defined Data Center (SDDC) provisioning may have been unable to use the Oracle Cloud VMware Solution service. Customers may have also been unable to upgrade or downgrade HCX enterprise features. Customers that have dependencies on VMware's SaaS service for other VMware products were also affected by the outage. Existing VMware deployments were unaffected and continued to operate normally. Further updates will be provided as events warrant. Start Time : November 15, 2023 13:34 UTC End Time : November 16, 2023 01:54 UTC Preliminary Root Cause: We determined a service event from our partner (VMware) affected the Oracle Cloud VMware Solution service. Details of the service event are here: https://status.vmware-services.io/incidents/xzb1xnpy9542. Our engineers have confirmed that the Oracle Cloud Infrastructure (OCI) side was healthy during the VMware service event. Reference Number: 2f20f934