Oracle Cloud incident

Multiple Services | Netherlands Northwest (Amsterdam)

Major Resolved View vendor source →

Oracle Cloud experienced a major incident on January 6, 2024 affecting Account Management and Billing — Netherlands Northwest (Amsterdam) and Console — Netherlands Northwest (Amsterdam) and 1 more component, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2024, 02:50 AM UTC
Resolved
Jan 06, 2024, 05:35 AM UTC
Duration
2h 45m
Detected by Pingoru
Jan 06, 2024, 02:50 AM UTC

Affected components

Account Management and Billing — Netherlands Northwest (Amsterdam)Console — Netherlands Northwest (Amsterdam)Developer Tools — Netherlands Northwest (Amsterdam)Java Management Service — Netherlands Northwest (Amsterdam)Marketplace — Netherlands Northwest (Amsterdam)Networking — Netherlands Northwest (Amsterdam)Oracle APEX Application Development — Netherlands Northwest (Amsterdam)Oracle Analytics Cloud — Netherlands Northwest (Amsterdam)Oracle Application Performance Monitoring — Netherlands Northwest (Amsterdam)Oracle Autonomous Data Warehouse — Netherlands Northwest (Amsterdam)

Update timeline

  1. investigating Jan 06, 2024, 04:03 AM UTC

    We are actively investigating an issue in Netherlands Northwest (Amsterdam) region impacting OCI services. We will provide regular status updates as we have more information to share. Customer Impact: Customers may be unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : January 06, 2024 02:50 UTC Reference Number: 72d5dece

  2. investigating Jan 06, 2024, 05:00 AM UTC

    We continue to investigate an issue in Netherlands Northwest (Amsterdam) region impacting OCI services. We will provide regular status updates as we have more information to share. Customer Impact: Customers may be unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : January 06, 2024 02:50 UTC Reference Number: 72d5dece

  3. monitoring Jan 06, 2024, 05:54 AM UTC

    We have identified an issue affecting OCI Services in the Netherlands Northwest (Amsterdam) region and have applied a fix to mitigate the issue. We are continuing to monitor the environment at this time. We will provide regular status updates as we have more information to share. Customer Impact: Customers may be unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : January 06, 2024 02:50 UTC Reference Number: 72d5dece

  4. monitoring Jan 06, 2024, 06:28 AM UTC

    We have made significant progress in restoring core services, and expect that the majority of remaining services are back online at this time in Netherlands Northwest (Amsterdam). Customer Impact: Customers may be unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : January 06, 2024 02:50 UTC Reference Number: 72d5dece

  5. resolved Jan 06, 2024, 06:53 AM UTC

    We have mitigated the issue affecting the Netherlands Northwest (Amsterdam) region and have confirmed that all services have been restored. Customer Impact: If customers are still experiencing issues, please contact Customer Support. Further updates will be provided as events warrant. Start Time : January 06, 2024 02:50 UTC End Time : January 06, 2024 05:35 UTC Reference Number: 72d5dece