Oracle Cloud experienced a major incident on January 12, 2024 affecting Account Management and Billing — UK West (Newport) and Console — UK West (Newport) and 1 more component, lasting 8h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2024, 11:47 PM UTC
We're investigating an issue that is affecting multiple Oracle Cloud Infrastructure (OCI) services in the UK West (Newport) region. Customer Impact: Customers may be unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : January 12, 2024 21:17 UTC Reference Number: be602230
- investigating Jan 13, 2024, 12:38 AM UTC
We continue to investigate an issue impacting multiple Oracle Cloud Infrastructure (OCI) services in the UK West (Newport) region. We will provide regular status updates as we have more information to share. Customer Impact: Customers may be unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : January 12, 2024 21:17 UTC Reference Number: be602230
- identified Jan 13, 2024, 01:28 AM UTC
We have identified the root cause for an issue in Oracle Cloud Infrastructure Virtual Cloud Network (VCN) impacting multiple OCI services in UK West (Newport) and continue working to mitigate the issue. We will continue to provide regular status updates as we have more information to share. Customer Impact: Customers may be unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : January 12, 2024 21:17 UTC Reference Number: be602230
- identified Jan 13, 2024, 02:39 AM UTC
We are beginning to see service recovery as we work to apply a fix to the issue in UK West (Newport). We continue to monitor the environment at this time and will provide regular status updates as we have more information to share. Customer Impact: Customers may be unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : January 12, 2024 21:17 UTC Reference Number: be602230
- identified Jan 13, 2024, 03:46 AM UTC
We continue to see service recovery as we work to apply a fix to the issue in UK West (Newport). We continue to monitor the environment at this time and will provide regular status updates as we have more information to share. Customer Impact: Customers may be unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : January 12, 2024 21:17 UTC Reference Number: be602230
- identified Jan 13, 2024, 05:15 AM UTC
We are deploying a fix in the UK West (Newport) region and some services have recovered. We continue to monitor the environment at this time and will provide an update once service recovery has been comple Customer Impact: Customers may be unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : January 12, 2024 21:17 UTC Reference Number: be602230
- resolved Jan 13, 2024, 06:23 AM UTC
We have mitigated the issue affecting several OCI services in the UK West (Newport) region and have confirmed that all services have been restored. Customer Impact: If you are continuing to experience issues, please contact Oracle Support. Further updates will be provided as events warrant. Start Time : January 12, 2024 21:17 UTC End Time : January 13, 2024 06:01 UTC Reference Number: be602230