Oracle Cloud experienced a major incident on January 30, 2024 affecting Account Management and Billing — US East (Ashburn) and Console — US East (Ashburn) and 1 more component, lasting 4h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 30, 2024, 03:41 PM UTC
We are actively investigating an issue in the US East (Ashburn) region impacting OCI services. We will provide regular status updates as we have more information to share. Customer Impact: Customers may be unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : January 30, 2024 14:44 UTC Reference Number: 5b50803f
- investigating Jan 30, 2024, 04:03 PM UTC
We are continuing to investigate the issue in the US East (Ashburn) region impacting OCI services. We will provide regular status updates as we have more information to share. Customer Impact: Customers may be unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : January 30, 2024 14:44 UTC Reference Number: 5b50803f
- identified Jan 30, 2024, 04:54 PM UTC
We have identified the cause of the issue impacting OCI services in the US East (Ashburn) region, and are in the process of applying mitigation steps. Some OCI services and customers are beginning to observe recovery as this process continues. We will provide regular status updates as we have more information to share. Customer Impact: Customers may be unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : January 30, 2024 14:44 UTC Reference Number: 5b50803f
- identified Jan 30, 2024, 06:03 PM UTC
We are observing continued recovery for the remaining affected OCI services in the US East (Ashburn) region, with the majority of services reporting full recovery. We will continue to closely monitor system logs as services come back online, and will provide regular status updates as we have more information to share. Customer Impact: Customers may be unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : January 30, 2024 14:44 UTC Reference Number: 5b50803f
- resolved Jan 30, 2024, 07:44 PM UTC
Impact is now fully mitigated for the affected OCI services in the US East (Ashburn) region with all services reporting full recovery. Customer Impact: Customers were unable to use or connect to OCI services in the US East (Ashburn) region. Further updates will be provided as events warrant. Start Time : January 30, 2024 14:44 UTC End Time : January 30, 2024 19:37 UTC Reference Number: 5b50803f