Oracle Cloud experienced a major incident on February 6, 2024 affecting Account Management and Billing — US East (Ashburn) and Console — US East (Ashburn) and 1 more component, lasting 7h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 06, 2024, 04:00 AM UTC
We’ve identified an issue affecting Oracle Cloud Infrastructure Virtual Cloud Network in the US East (Ashburn) region. Our engineers are actively working to mitigate the issue. Customer Impact: Customers may be unable to launch new instances or restart the bare metal host, but the existing ones should continue to operate without any issues. Further updates will be provided as events warrant. Start Time : February 06, 2024 24:04 UTC Reference Number: 85eafb9a
- identified Feb 06, 2024, 04:34 AM UTC
We’ve identified an issue affecting Oracle Cloud Infrastructure Virtual Cloud Network in the US East (Ashburn) region. Our engineers are actively working to mitigate the issue. Customer Impact: Customers may be unable to launch new bare metal instances or restart the bare metal host, but the existing ones should continue to operate without any issues. Further updates will be provided as events warrant. Start Time : February 06, 2024 24:04 UTC Reference Number: 85eafb9a
- identified Feb 06, 2024, 05:05 AM UTC
We’ve identified an issue affecting Oracle Cloud Infrastructure Virtual Cloud Network in the US East (Ashburn) region. Our engineers are actively working to mitigate the issue. Customer Impact: Customers may be unable to launch new bare metal instances or restart the bare metal host, but the existing ones should continue to operate without any issues. Further updates will be provided as events warrant. Start Time : February 06, 2024 24:04 UTC Reference Number: 85eafb9a
- identified Feb 06, 2024, 07:14 AM UTC
Mitigation is in progress. Further updates will be provided as we learn more or in 1 hour, whichever is sooner. Customer Impact: Some customers may still be unable to launch new instances or restart the bare metal host. Further updates will be provided as events warrant. Start Time : February 06, 2024 24:04 UTC Reference Number: 85eafb9a
- identified Feb 06, 2024, 08:24 AM UTC
We are now in the process of applying a fix. Further updates will be provided as we learn more or in 1 hour, whichever is sooner. Customer Impact: Some customers may still be unable to launch new instances or restart the bare metal host. Further updates will be provided as events warrant. Start Time : February 06, 2024 24:04 UTC Reference Number: 85eafb9a
- identified Feb 06, 2024, 09:24 AM UTC
We are in the process of applying a fix. Further updates will be provided as we learn more or in 1 hour, whichever is sooner. Customer Impact: Some customers may still be unable to launch new instances or restart the bare metal host. Further updates will be provided as events warrant. Start Time : February 06, 2024 24:04 UTC Reference Number: 85eafb9a
- identified Feb 06, 2024, 10:28 AM UTC
We are now in the process of applying a fix. Further updates will be provided as we learn more. Customer Impact: Some customers may still be unable to launch new instances or restart the bare metal host. Further updates will be provided as events warrant. Start Time : February 06, 2024 24:04 UTC Reference Number: 85eafb9a
- resolved Feb 06, 2024, 11:30 AM UTC
We have mitigated the issue affecting the Oracle Cloud Infrastructure Compute service in the US East (Ashburn) region and have confirmed that all services have been restored. Customer Impact: During the incident, some customers may have been unable to launch new instances or restart the bare metal host. Further updates will be provided as events warrant. Start Time : February 06, 2024 24:04 UTC End Time : February 06, 2024 11:21 UTC Reference Number: 85eafb9a