Oracle Cloud experienced a major incident on March 20, 2024 affecting Account Management and Billing — US West (San Jose) and Console — US West (San Jose) and 1 more component, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 20, 2024, 11:45 PM UTC
We're investigating a potential power event in the US West (San Jose) region which is impacting Oracle Cloud Infrastructure (OCI) services. We will provide an additional update in approximately 30 minutes or as new information becomes available. Customer Impact: Customers may be unable to access or use OCI services in the affected region. Further updates will be provided as events warrant. Start Time : March 20, 2024 22:57 UTC Reference Number: 7375601f
- identified Mar 21, 2024, 12:14 AM UTC
We have identified the cause of the power event in the US West (San Jose) region which has impacted Oracle Cloud Infrastructure (OCI) services. Power has been restored to the region and services are in the process of recovery. We will provide additional updates in approximately 30 minutes or as new information becomes available. Customer Impact: Customers may be unable to access or use OCI services in the affected region. Further updates will be provided as events warrant. Start Time : March 20, 2024 22:57 UTC Reference Number: 7375601f
- identified Mar 21, 2024, 12:46 AM UTC
We're monitoring the affected OCI services during the recovery process in US West (San Jose), and Oracle engineers are applying mitigations as needed to ensure that services come back online in a healthy state. We will provide additional updates in approximately 60 minutes or as new information becomes available. Customer Impact: Customers may be unable to access or use OCI services in the affected region. Further updates will be provided as events warrant. Start Time : March 20, 2024 22:57 UTC Reference Number: 7375601f
- identified Mar 21, 2024, 01:42 AM UTC
We are observing continued recovery for the affected OCI services in the US West (San Jose), with some services reporting full recovery. We will continue to closely monitor system logs as services come back online, and will provide regular status updates as we have more information to share. Customer Impact: Customers may be unable to access or use OCI services in the affected region. Further updates will be provided as events warrant. Start Time : March 20, 2024 22:57 UTC Reference Number: 7375601f
- identified Mar 21, 2024, 02:34 AM UTC
We have observed significant progress in recovery for the affected OCI services in the US West (San Jose). We will continue to closely monitor system logs as services come back online, and will provide regular status updates as we have more information to share. Customer Impact: Customers may be unable to access or use OCI services in the affected region. Further updates will be provided as events warrant. Start Time : March 20, 2024 22:57 UTC Reference Number: 7375601f
- resolved Mar 21, 2024, 03:09 AM UTC
We have mitigated the issue affecting the multiple services in Oracle Cloud Infrastructure in the US West (San Jose) region and have confirmed that all services have been restored. Customer Impact: Customers may have been unable to access or use OCI services in the affected region. If customers are still experiencing issues, please contact Customer Support. Further updates will be provided as events warrant. Start Time : March 20, 2024 22:57 UTC End Time : March 21, 2024 02:57 UTC Reference Number: 7375601f