Oracle Cloud incident

Multiple Services | Saudi Arabia West (Jeddah)

Major Resolved View vendor source →

Oracle Cloud experienced a major incident on April 9, 2024 affecting Account Management and Billing — Saudi Arabia West (Jeddah) and Console — Saudi Arabia West (Jeddah) and 1 more component, lasting 5h 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2024, 05:52 PM UTC
Resolved
Apr 09, 2024, 11:33 PM UTC
Duration
5h 41m
Detected by Pingoru
Apr 09, 2024, 05:52 PM UTC

Affected components

Account Management and Billing — Saudi Arabia West (Jeddah)Console — Saudi Arabia West (Jeddah)Developer Tools — Saudi Arabia West (Jeddah)Java Management Service — Saudi Arabia West (Jeddah)Marketplace — Saudi Arabia West (Jeddah)Networking — Saudi Arabia West (Jeddah)Oracle APEX Application Development — Saudi Arabia West (Jeddah)Oracle Analytics Cloud — Saudi Arabia West (Jeddah)Oracle Application Performance Monitoring — Saudi Arabia West (Jeddah)Oracle Autonomous Data Warehouse — Saudi Arabia West (Jeddah)

Update timeline

  1. identified Apr 09, 2024, 08:31 PM UTC

    Oracle engineers have applied mitigations on the impacted network infrastructure and are implementing traffic configuration changes in the Saudi Arabia West (Jeddah) region to optimize the network recovery process. Additional updates will be provided within approximately 60 minutes or as new information becomes available. Customer Impact: Customers may be unable to access or use their Oracle Cloud Infrastructure service resources. Further updates will be provided as events warrant. Start Time : April 09, 2024 17:52 UTC Reference Number: 993acbc3

  2. identified Apr 09, 2024, 09:33 PM UTC

    With traffic configuration updates in Saudi Arabia West (Jeddah) complete, Oracle engineers are now deploying additional updates to improve the stability of service hosts that support virtual networking in the region. Additional updates will be provided in approximately 60 minutes or as new information becomes available. Customer Impact: Customers may be unable to access or use their Oracle Cloud Infrastructure service resources. Further updates will be provided as events warrant. Start Time : April 09, 2024 17:52 UTC Reference Number: 993acbc3

  3. monitoring Apr 09, 2024, 10:38 PM UTC

    Network health monitoring shows improvement in the success rate of customer traffic in the region following the application of traffic configuration changes and network host updates. Oracle engineers continue to closely monitor regional network health while applying additional mitigations as needed to improve the flow of traffic. Additional updates will be provided as new information becomes available. Customer Impact: Customers may be unable to access or use their Oracle Cloud Infrastructure service resources in the region. Further updates will be provided as events warrant. Start Time : April 09, 2024 17:52 UTC Reference Number: 993acbc3

  4. resolved Apr 10, 2024, 12:36 AM UTC

    Network health monitoring confirms that network impact is now resolved in the Saudi Arabia West (Jeddah) region. Oracle engineers have validated that access and functionality are restored for the affected OCI services, and will continue to closely monitor regional network health. Customer Impact: Customers may have been unable to access or use their Oracle Cloud Infrastructure service resources in the region. Further updates will be provided as events warrant. Start Time : April 09, 2024 17:52 UTC End Time : April 09, 2024 23:33 UTC Reference Number: 993acbc3