Oracle Cloud experienced a major incident on April 24, 2024 affecting Account Management and Billing — India West (Mumbai) and Console — India West (Mumbai) and 1 more component, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 24, 2024, 04:23 PM UTC
We are investigating an issue in the India West (Mumbai) region that may be impacting OCI services. Further updates will be provided in 30 minutes, or as we learn more, whichever is sooner. Customer Impact: Customers may be unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : April 24, 2024 15:03 UTC Reference Number: 9d3c3a6f
- investigating Apr 24, 2024, 04:29 PM UTC
We are investigating an issue in the India West (Mumbai) region that may be impacting OCI services. Further updates will be provided in 30 minutes, or as we learn more, whichever is sooner. Customer Impact: Customers may be unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : April 24, 2024 15:03 UTC Reference Number: 9d3c3a6f
- identified Apr 24, 2024, 04:35 PM UTC
We have identified an issue in the India West (Mumbai) region that may be impacting OCI services and have taken steps towards recovery. Further updates will be provided in 30 minutes, or as we learn more, whichever is sooner. Customer Impact: Customers may be unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : April 24, 2024 15:03 UTC Reference Number: 9d3c3a6f
- monitoring Apr 24, 2024, 05:07 PM UTC
After applying mitigation steps in the India West (Mumbai) region, Oracle engineers are observing initial signs of recovery for the affected OCI services. Further updates will be provided in approximately 60 minutes or as new information becomes available. Customer Impact: Customers may be unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : April 24, 2024 15:03 UTC Reference Number: 9d3c3a6f
- resolved Apr 24, 2024, 05:28 PM UTC
We've resolved the issue that affected OCI services in the India West (Mumbai) region. Oracle engineers have validated that service access and functionality are now fully restored. If you continue to experience any issues, please reach out to Oracle Support. Customer Impact: Customers may have been unable to use or connect to some OCI services in the region. Further updates will be provided as events warrant. Start Time : April 24, 2024 15:03 UTC End Time : April 24, 2024 16:06 UTC Reference Number: 9d3c3a6f