Oracle Cloud incident

Oracle Cloud Infrastructure Compute | Multiple Regions

Minor Resolved View vendor source →

Oracle Cloud experienced a minor incident on July 19, 2024 affecting Oracle Cloud Infrastructure Compute — Australia East (Sydney) and Oracle Cloud Infrastructure Compute — Australia Southeast (Melbourne) and 1 more component, lasting 3d 20h. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 07:55 PM UTC
Resolved
Jul 23, 2024, 04:23 PM UTC
Duration
3d 20h
Detected by Pingoru
Jul 19, 2024, 07:55 PM UTC

Affected components

Oracle Cloud Infrastructure Compute — Australia East (Sydney)Oracle Cloud Infrastructure Compute — Australia Southeast (Melbourne)Oracle Cloud Infrastructure Compute — Brazil East (Rio de Janeiro)Oracle Cloud Infrastructure Compute — Brazil East (Sao Paulo)Oracle Cloud Infrastructure Compute — Brazil Southeast (Vinhedo)Oracle Cloud Infrastructure Compute — Canada Southeast (Montreal)Oracle Cloud Infrastructure Compute — Canada Southeast (Toronto)Oracle Cloud Infrastructure Compute — Chile Central (Santiago)Oracle Cloud Infrastructure Compute — Chile West (Valparaiso)Oracle Cloud Infrastructure Compute — Colombia Central (Bogota)

Update timeline

  1. monitoring Jul 19, 2024, 07:55 PM UTC

    We are aware that some customers are experiencing issues with their Oracle Cloud Infrastructure service resources due to the global issue affecting CrowdStrike Falcon software. We encourage any affected customers to review CrowdStrike's Statement on Falcon content update for Windows Hosts - https://www.crowdstrike.com/blog/statement-on-falcon-content-update-for-windows-hosts/ - which contains additional details and potential workaround steps. Customer Impact: OCI teams are actively engaged in monitoring this issue and identifying any actions that can be taken by Oracle to aid in the recovery process for our customers. If you are affected by this issue and have any questions that are not addressed by the linked statement above, please reach out to Oracle Support by creating a service request (SR) and provide the reference number included in this notification. Further updates will be provided as events warrant. Reference Number: 68cc9191

  2. resolved Jul 23, 2024, 04:23 PM UTC

    We confirm that the issue with Oracle Cloud Infrastructure (OCI) service resources, caused by the global issue affecting CrowdStrike Falcon software, has been mitigated. We encourage any affected customers to review CrowdStrike's Statement on Falcon Content Update for Windows Hosts: (https://www.crowdstrike.com/falcon-content-update-remediation-and-guidance-hub/), which contains additional details and potential workaround steps. Customer Impact: After extended monitoring, we can confirm that the services have been restored. If you are still experiencing issues or have any questions not addressed by the linked statement above, please reach out to Oracle Support by creating a service request (SR) and provide the reference number included in this notification. Further updates will be provided as events warrant. Reference Number: 68cc9191