Oracle Cloud experienced a major incident on April 28, 2025 affecting Networking — Australia East (Sydney) and Networking — Australia Southeast (Melbourne) and 1 more component, lasting 11h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 28, 2025, 05:44 PM UTC
We are aware of power issues affecting parts of Europe, particularly Spain and Portugal. The Oracle Data Centers in Madrid remain operational, with no outage being reported for our Cloud Services. There is risk of 3rd party internet provider connectivity issues due to instability in the region. We are in close contact with local providers and continue to monitor the situation. If you are experiencing impact, please validate the root cause of your impact to decide the right way to restore your application availability. Customer Impact: Further updates will be provided as events warrant. Start Time : April 28, 2025 10:35 UTC Reference Number: CN-6256486
- resolved Apr 28, 2025, 10:58 PM UTC
We are aware of power issues affecting parts of Europe, particularly Spain and Portugal. The Oracle Data Centers in Madrid remain operational, with no outage being reported for our Cloud Services. There is risk of 3rd party internet provider connectivity issues due to instability in the region. We are in close contact with local providers and continue to monitor the situation. If you are experiencing impact, please validate the root cause of your impact to decide the right way to restore your application availability. Customer Impact: Further updates will be provided as events warrant. Start Time : April 28, 2025 10:35 UTC End Time : April 28, 2025 22:29 UTC Reference Number: CN-6256486