Optum Enterprise Imaging Outage History

Optum Enterprise Imaging is up right now

Optum Enterprise Imaging had 4 outages in the last 2 years totaling 9h 14m of downtime — averaging 0.2 incidents per month.

There were 4 Optum Enterprise Imaging outages since January 15, 2025 totaling 9h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ein.changehealthcare.com

Critical October 20, 2025

Stratus Analytics Unaviliable

Detected by Pingoru
Oct 20, 2025, 02:33 PM UTC
Resolved
Oct 20, 2025, 02:37 PM UTC
Duration
4m
Affected: United States Instance - Stratus Imaging Analytics
Timeline · 2 updates
  1. identified Oct 20, 2025, 02:33 PM UTC

    Stratus Imaging Analytics Users: We want to inform you that Stratus Imaging Analytics is currently experiencing a temporary outage with Amazon Web Services. Our team is actively investigating the issue and working to restore service as quickly as possible. At this time, we do not have an estimated time for resolution, but we will keep you updated as soon as more information becomes available. We appreciate your patience and understanding.

  2. resolved Oct 20, 2025, 02:37 PM UTC

    Stratus Imaging Analytics Users Service has been restored for Stratus Imaging Analytics. Our team will continue to monitor system performance closely to ensure stability. Thank you for your patience and continued support.

Read the full incident report →

Notice June 12, 2025

Canada Instance - Degraded Performance for Stratus Imaging Share

Detected by Pingoru
Jun 12, 2025, 06:49 PM UTC
Resolved
Jun 12, 2025, 11:10 PM UTC
Duration
4h 21m
Affected: Canadian Instance - Stratus Imaging Share
Timeline · 4 updates
  1. investigating Jun 12, 2025, 06:49 PM UTC

    We are currently experiencing a degraded performace affecting all Stratus Imaging Share. Our team is diligently investigating the situation to identify the root cause and resolve the issue as quickly as possible. We understand the importance of these applications to your operations and are committed to providing you with updates as soon as we have more information. Your patience and understanding during this time are greatly appreciated.

  2. investigating Jun 12, 2025, 06:55 PM UTC

    We are currently aware of a global outage impacting services within the Google environment for many of their hosted applications. Our team is actively working with Google to monitor the situation and assess any potential impact on our systems. We will continue to provide updates on this page as more information becomes available. Thank you for your patience and understanding.

  3. monitoring Jun 12, 2025, 08:19 PM UTC

    We’re pleased to report that our Stratus Imaging applications have been stabilized following the recent global incident within Google’s environment. Our teams continue to actively monitor all aspects of the solution and are observing favorable performance across all applications. To ensure you are not experiencing any residual issues, we recommend closing and restarting any active web browser sessions connected to Stratus. If you continue to experience any issues, please log an incident with our Stratus Customer Support team for further assistance. Thank you for your continued patience and cooperation.

  4. resolved Jun 12, 2025, 11:10 PM UTC

    We are pleased to confirm that this incident has now been marked as resolved. Our Site Reliability Engineering (SRE) teams, in collaboration with Stratus Customer Support, have verified that there are no ongoing interruptions or performance concerns. This has been confirmed through both internal monitoring and Google’s diagnostic tools. To ensure optimal performance and avoid any residual issues, we recommend closing and restarting any active web browser sessions connected to Stratus. If you continue to experience any issues, please log an incident with our Stratus Customer Support team for further assistance. Thank you for your patience and cooperation throughout this incident.

Read the full incident report →

Notice June 12, 2025

United States - All Stratus Imaging Applications Down

Detected by Pingoru
Jun 12, 2025, 06:46 PM UTC
Resolved
Jun 12, 2025, 11:11 PM UTC
Duration
4h 24m
Affected: United States Instance - Stratus Imaging PACSUnited States Instance - Stratus Imaging ViewerUnited States Instance - Stratus Imaging ArchiveUnited States Instance - Stratus Imaging ShareUnited States Instance - Stratus Imaging AnalyticsHosted PACS (OCI/SWL)
Timeline · 4 updates
  1. investigating Jun 12, 2025, 06:46 PM UTC

    We are currently experiencing an outage affecting all Stratus Imaging Applications. Our team is diligently investigating the situation to identify the root cause and resolve the issue as quickly as possible. We understand the importance of these applications to your operations and are committed to providing you with updates as soon as we have more information. Your patience and understanding during this time are greatly appreciated.

  2. identified Jun 12, 2025, 06:57 PM UTC

    We are currently aware of a global outage impacting services within the Google environment for many of their hosted applications. Our team is actively working with Google to monitor the situation and assess any potential impact on our systems. We will continue to provide updates on this page as more information becomes available. Thank you for your patience and understanding.

  3. monitoring Jun 12, 2025, 08:21 PM UTC

    We’re pleased to report that our Stratus Imaging applications have been stabilized following the recent global incident within Google’s environment. Our teams continue to actively monitor all aspects of the solution and are observing favorable performance across all applications. To ensure you are not experiencing any residual issues, we recommend closing and restarting any active web browser sessions connected to Stratus. If you continue to experience any issues, please log an incident with our Stratus Customer Support team for further assistance. Thank you for your continued patience and cooperation.

  4. resolved Jun 12, 2025, 11:11 PM UTC

    We are pleased to confirm that this incident has now been marked as resolved. Our Site Reliability Engineering (SRE) teams, in collaboration with Stratus Customer Support, have verified that there are no ongoing interruptions or performance concerns. This has been confirmed through both internal monitoring and Google’s diagnostic tools. To ensure optimal performance and avoid any residual issues, we recommend closing and restarting any active web browser sessions connected to Stratus. If you continue to experience any issues, please log an incident with our Stratus Customer Support team for further assistance. Thank you for your patience and cooperation throughout this incident.

Read the full incident report →

Minor January 15, 2025

Severity 2 - Stratus Imaging Share and PACS Ingestion Delays

Detected by Pingoru
Jan 15, 2025, 03:13 AM UTC
Resolved
Jan 15, 2025, 03:36 AM UTC
Duration
23m
Affected: United States Instance - Stratus Imaging PACSUnited States Instance - Stratus Imaging Share
Timeline · 3 updates
  1. investigating Jan 15, 2025, 03:13 AM UTC

    The issue was identified on January 14, 2025, at 11:31 PST. We are currently experiencing an issue with our SI PACS system. The following behaviors have been observed: * Some older studies receiving an update may have the study rollup functionality blocked. * Some new studies may be delayed. Our team has identified a solution and is actively working to resolve the issue. We apologize for any inconvenience this may cause and appreciate your patience as we work to correct this. If you have any questions or concerns, please contact Customer Support. Thank you for your understanding.

  2. identified Jan 15, 2025, 03:13 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 15, 2025, 03:36 AM UTC

    The incident has been resolved, and the system is now fully operational. Customer Support and our supporting teams are continuing to monitor the situation for any further issues. If you experience any problems, please feel free to contact Customer Support. Thank you for your understanding.

Read the full incident report →