Optum Enterprise Imaging incident
United States - All Stratus Imaging Applications Down
Optum Enterprise Imaging experienced a notice incident on June 12, 2025 affecting United States Instance - Stratus Imaging PACS and United States Instance - Stratus Imaging Viewer and 1 more component, lasting 4h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:46 PM UTC
We are currently experiencing an outage affecting all Stratus Imaging Applications. Our team is diligently investigating the situation to identify the root cause and resolve the issue as quickly as possible. We understand the importance of these applications to your operations and are committed to providing you with updates as soon as we have more information. Your patience and understanding during this time are greatly appreciated.
- identified Jun 12, 2025, 06:57 PM UTC
We are currently aware of a global outage impacting services within the Google environment for many of their hosted applications. Our team is actively working with Google to monitor the situation and assess any potential impact on our systems. We will continue to provide updates on this page as more information becomes available. Thank you for your patience and understanding.
- monitoring Jun 12, 2025, 08:21 PM UTC
We’re pleased to report that our Stratus Imaging applications have been stabilized following the recent global incident within Google’s environment. Our teams continue to actively monitor all aspects of the solution and are observing favorable performance across all applications. To ensure you are not experiencing any residual issues, we recommend closing and restarting any active web browser sessions connected to Stratus. If you continue to experience any issues, please log an incident with our Stratus Customer Support team for further assistance. Thank you for your continued patience and cooperation.
- resolved Jun 12, 2025, 11:11 PM UTC
We are pleased to confirm that this incident has now been marked as resolved. Our Site Reliability Engineering (SRE) teams, in collaboration with Stratus Customer Support, have verified that there are no ongoing interruptions or performance concerns. This has been confirmed through both internal monitoring and Google’s diagnostic tools. To ensure optimal performance and avoid any residual issues, we recommend closing and restarting any active web browser sessions connected to Stratus. If you continue to experience any issues, please log an incident with our Stratus Customer Support team for further assistance. Thank you for your patience and cooperation throughout this incident.