Optimove incident

EU – Batch Update Process – Delays in Scheduled Campaign Processing

Minor Resolved View vendor source →

Optimove experienced a minor incident on January 5, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 05:25 PM UTC
Resolved
Jan 05, 2026, 05:25 PM UTC
Duration
—
Detected by Pingoru
Jan 05, 2026, 05:25 PM UTC

Update timeline

  1. monitoring Jan 05, 2026, 05:25 PM UTC

    Jan 5, 17:25 UTC Resolved - This incident has been resolved. Jan 5, 13:39 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan 5, 12:57 UTC Investigating - We are investigating delays in the Batch Update process affecting some EU tenants. As a result, scheduled campaigns may execute later than their configured time. Campaign execution will resume automatically once batch processing completes.