Scheduled maintenance | US | SFTP - File upload

Update timeline

1. monitoring Jan 06, 2026, 05:00 PM UTC

   Jan 6, 17:00 UTC Completed - The scheduled maintenance has been completed. Jan 6, 12:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 24, 11:46 UTC Scheduled - Optimove’s SFTP infrastructure in the US region will undergo an upgrade to improve stability and performance. We do not expect service interruption beyond the brief SFTP unavailability, and our teams are actively monitoring throughout the maintenance. Maintenance Window & Impact During the update, SFTP file loading may be unavailable for up to 10 minutes. Customers may experience Missing file notifications, which will only occur once the tenant’s batch process begins. These notifications are independent of the exact timing of the maintenance window. Additional Considerations There is higher risk for very large files to be affected during this period. Customers are advised to proactively verify file availability after the maintenance window to ensure smooth processing. Support For any questions or assistance, please contact [email protected].