Optimove incident

OptiText SMS - Processing and delivery failures

Minor Resolved View vendor source →

Optimove experienced a minor incident on January 20, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2026, 01:22 PM UTC
Resolved
Jan 20, 2026, 01:22 PM UTC
Duration
—
Detected by Pingoru
Jan 20, 2026, 01:22 PM UTC

Update timeline

  1. monitoring Jan 20, 2026, 01:22 PM UTC

    Jan 20, 13:22 UTC Resolved - This incident has been resolved. Jan 20, 12:19 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan 20, 09:35 UTC Identified - We’ve identified an issue impacting OptiText SMS message sending/delivery related to a change made by an external SMS provider. We’re working closely with the provider to restore normal service. Jan 20, 08:06 UTC Investigating - We’re investigating an issue impacting OptiText SMS message sending/delivery. Our team is working to identify the cause and restore normal service.