Optimove incident

Degraded performance in Real Time Track and Trigger (USA)

Minor Resolved View vendor source →

Optimove experienced a minor incident on January 22, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 09:12 AM UTC
Resolved
Jan 22, 2026, 09:12 AM UTC
Duration
—
Detected by Pingoru
Jan 22, 2026, 09:12 AM UTC

Update timeline

  1. monitoring Jan 22, 2026, 09:12 AM UTC

    Jan 22, 09:12 UTC Resolved - This incident has been resolved. Jan 21, 20:48 UTC Monitoring - Our teams are investigating the issue and have identified conditions that affected system stability. We are actively working to restore normal operation and have placed the service under close monitoring to ensure continued stability. Additional updates will follow. Jan 21, 19:58 UTC Update - We are continuing to work on stabilizing the system. At this time, the service remains in a degraded state, and while mitigation efforts are ongoing, the root cause has not yet been identified. Our teams are actively investigating and will provide further updates as soon as more information becomes available. Jan 21, 19:04 UTC Investigating - We are seeing degraded performance affecting the Real Time Track and Trigger component in the USA region. This can result in delays or slower processing of real-time events and may impact US Track and Trigger campaigns.