Optimove incident
Batch Update Process - EU | SFTP - File upload unavailable
Optimove experienced a major incident on August 25, 2025 affecting Batch Data Process, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2025, 06:23 AM UTC
We are currently investigating errors and unavailability affecting our SFTP service. The issue impacts file uploads and is holding back the batch process. Impact: Some tenants may experience delays in scheduled campaign execution dependent on the batch process. Workaround: For time-sensitive campaigns, you can use the Run Now option to execute campaigns with the latest available data in Optimove.
- identified Aug 25, 2025, 06:50 AM UTC
We have identified an issue impacting some incoming connections to our SFTP service, which is preventing certain clients from successfully uploading files. Impact: Some tenants may experience delays in file transfers and scheduled campaign execution dependent on the batch process. Workaround: For time-sensitive campaigns, you can use the Run Now option to execute campaigns with the latest available data in Optimove. Our team is working to restore full connectivity.
- monitoring Aug 25, 2025, 07:05 AM UTC
We have implemented a fix for the issue affecting incoming connections to our SFTP service, and clients are now able to upload files successfully. Next steps: Please re-upload any files that may have failed earlier today to ensure they are processed. We are closely monitoring the service to confirm full stability.
- resolved Aug 25, 2025, 07:39 AM UTC
The issue affecting incoming connections to our SFTP service has been fully resolved. Clients can now upload files successfully, and the batch process is running as expected. Action required: Impacted tenants should re-upload any files that may have failed earlier today to ensure they are processed.