Optimove incident

Optimove Site - UI - Mission control and Campaign Builder pages not loading

Minor Resolved View vendor source →

Optimove experienced a minor incident on September 11, 2025 affecting Core App and Core App, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2025, 09:36 AM UTC
Resolved
Sep 11, 2025, 10:52 AM UTC
Duration
1h 16m
Detected by Pingoru
Sep 11, 2025, 09:36 AM UTC

Affected components

Core AppCore App

Update timeline

  1. investigating Sep 11, 2025, 09:36 AM UTC

    We are investigating an issue affecting the Optimove site where Mission control and Campaign Builder pages not loading. This incident is limited to UI and site functionality Daily process, Campaign execution and API access is fully functional and unaffected

  2. investigating Sep 11, 2025, 09:40 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 11, 2025, 10:21 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 11, 2025, 10:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 11, 2025, 10:52 AM UTC

    This incident has been resolved.