Optimove incident
Batch Update Process - Delay in Campaign execution
Optimove experienced a minor incident on September 19, 2025 affecting Batch Data Process and Batch Data Process, lasting 6h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2025, 06:56 AM UTC
We are investigating elevated errors in our batch update process. Specifically, we are facing an issue with one of the third-party data synchronization services that Optimove uses to keep the data updated within different environments. Possible impact: Some tenants will experience delays in scheduled campaign execution as part of the batch process.
- monitoring Sep 19, 2025, 08:26 AM UTC
We have identified the issue and are recovering from elevated errors in our batch update process. A fix has been implemented, and we are currently monitoring the results. Some tenants will experience delays in scheduled campaign execution as part of the batch process.
- resolved Sep 19, 2025, 01:36 PM UTC
This incident has been resolved.