Optimove incident

EU – Batch Update Process – Delays in Scheduled Campaign Processing

Minor Resolved View vendor source →

Optimove experienced a minor incident on January 5, 2026 affecting Batch Data Process, lasting 4h 28m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 12:57 PM UTC
Resolved
Jan 05, 2026, 05:25 PM UTC
Duration
4h 28m
Detected by Pingoru
Jan 05, 2026, 12:57 PM UTC

Affected components

Batch Data Process

Update timeline

  1. investigating Jan 05, 2026, 12:57 PM UTC

    We are investigating delays in the Batch Update process affecting some EU tenants. As a result, scheduled campaigns may execute later than their configured time. Campaign execution will resume automatically once batch processing completes.

  2. monitoring Jan 05, 2026, 01:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 05, 2026, 05:25 PM UTC

    This incident has been resolved.