Optimove incident

OptiText SMS - Processing and delivery failures

Major Resolved View vendor source →

Optimove experienced a major incident on January 20, 2026 affecting OptiText SMS, lasting 5h 15m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2026, 08:06 AM UTC
Resolved
Jan 20, 2026, 01:22 PM UTC
Duration
5h 15m
Detected by Pingoru
Jan 20, 2026, 08:06 AM UTC

Affected components

OptiText SMS

Update timeline

  1. investigating Jan 20, 2026, 08:06 AM UTC

    We’re investigating an issue impacting OptiText SMS message sending/delivery. Our team is working to identify the cause and restore normal service.

  2. identified Jan 20, 2026, 09:35 AM UTC

    We’ve identified an issue impacting OptiText SMS message sending/delivery related to a change made by an external SMS provider. We’re working closely with the provider to restore normal service.

  3. monitoring Jan 20, 2026, 12:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 20, 2026, 01:22 PM UTC

    This incident has been resolved.