Optimove incident
Degraded performance in Real Time Track and Trigger (USA)
Optimove experienced a minor incident on January 21, 2026 affecting Track & Trigger, lasting 14h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 21, 2026, 07:04 PM UTC
We are seeing degraded performance affecting the Real Time Track and Trigger component in the USA region. This can result in delays or slower processing of real-time events and may impact US Track and Trigger campaigns.
- investigating Jan 21, 2026, 07:58 PM UTC
We are continuing to work on stabilizing the system. At this time, the service remains in a degraded state, and while mitigation efforts are ongoing, the root cause has not yet been identified. Our teams are actively investigating and will provide further updates as soon as more information becomes available.
- monitoring Jan 21, 2026, 08:48 PM UTC
Our teams are investigating the issue and have identified conditions that affected system stability. We are actively working to restore normal operation and have placed the service under close monitoring to ensure continued stability. Additional updates will follow.
- resolved Jan 22, 2026, 09:12 AM UTC
This incident has been resolved.