Optimove incident
Batch Update Process - Delay in campaign execution
Optimove experienced a notice incident on March 17, 2026 affecting Batch Data Process and Batch Data Process, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 17, 2026, 12:49 PM UTC
We are currently experiencing an issue causing unexpected errors and delays in campaign execution. What we’re doing- Our engineering team is actively investigating the root cause and working to restore normal execution as quickly as possible. Next update- We will provide an update within 1–2 hours, or sooner if there are any significant developments.
- identified Mar 17, 2026, 01:37 PM UTC
We have identified the source of the issue leading to delays in campaign execution - Mitigation is in progress. Our team is working to restore normal service and will provide another update soon.
- monitoring Mar 17, 2026, 02:01 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 17, 2026, 02:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 17, 2026, 06:55 PM UTC
This incident has been resolved.