OptimoRoute Outage History

OptimoRoute is up right now

Pingoru has recorded 7 incidents for OptimoRoute: 2 in the last 12 months and 0 in the last 90 days.

Source: status.optimoroute.com

7incidents recorded
2last 12 months
0last 90 days
3 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking OptimoRoute in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202615 of 744 (1%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 552 (0%)

Incidents, newest first

Minor May 8, 2026 Increased API Error Rates and Latency 5h 25m

Started May 08, 2026, 12:30 AM UTC· resolved May 08, 2026, 05:55 AM UTC

  1. resolved May 08, 2026, 06:52 AM UTC

    Between 00:35 and 05:56 UTC, our API service experienced increased error rates and latency. During this period, the API was degraded and, at times, unavailable, which may have prompted some users to contact support. The issue was fully resolved by 05:55 UTC, and all services are now operating normally. The incident was caused by problems with Amazon Elastic Compute Cloud infrastructure in the AWS N. Virginia region. Despite the API disruption, core functionality in the web application remained operational throughout the incident. The mobile application for drivers also remained operational, allowing drivers to continue accessing and completing their assigned routes.

Read the full incident report →

Major November 19, 2025 Slow service restart 23m OptimoRoute Application, OptimoRoute API

Started Nov 19, 2025, 04:04 PM UTC· resolved Nov 19, 2025, 04:27 PM UTC

  1. investigating Nov 19, 2025, 04:04 PM UTC

    We're experiencing delay in managing services and we expect outage to last for several minutes. We will update this message as soon as we new information

  2. identified Nov 19, 2025, 04:07 PM UTC

    Issue have been identified and we're restoring the service.

  3. monitoring Nov 19, 2025, 04:16 PM UTC

    We've resolved the issue and we're currently monitoring the traffic to make sure that everything is performing optimally.

  4. resolved Nov 19, 2025, 04:27 PM UTC

    Incident has been resolved and all services should operate normally.

Read the full incident report →

Minor June 12, 2025 Issue with loading maps 1h 1m OptimoRoute Application

Started Jun 12, 2025, 07:32 PM UTC· resolved Jun 12, 2025, 08:33 PM UTC

  1. investigating Jun 12, 2025, 07:32 PM UTC

    Since 6:30 pm UTC today, we have been experiencing issues with loading maps, caused by the instability of our 3rd party provider. We're currently working on the solution.

  2. monitoring Jun 12, 2025, 08:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 12, 2025, 08:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 28, 2024 Partial service disruption 1h 35m

Started Nov 28, 2024, 10:00 AM UTC· resolved Nov 28, 2024, 11:35 AM UTC

  1. resolved Nov 28, 2024, 05:20 PM UTC

    Between 11:05 and 11:35 UTC, viewing a map with newly created routes in our web application displayed an error message prompting users to contact support. The issue was fully resolved within 15 minutes of the first report, and all services are now operating normally. Despite the error message, core functionalities such as adding orders, planning, sending routes, and moving orders on and off routes continued to function correctly. Additionally, all other services—such as live tracking, importing, API integrations, customer notifications, and real-time order tracking—remained fully operational throughout.

Read the full incident report →