OptimoRoute experienced a major incident on November 19, 2025 affecting OptimoRoute Application and OptimoRoute API, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
OptimoRoute ApplicationOptimoRoute API
Update timeline
- investigating Nov 19, 2025, 04:04 PM UTC
We're experiencing delay in managing services and we expect outage to last for several minutes. We will update this message as soon as we new information
- identified Nov 19, 2025, 04:07 PM UTC
Issue have been identified and we're restoring the service.
- monitoring Nov 19, 2025, 04:16 PM UTC
We've resolved the issue and we're currently monitoring the traffic to make sure that everything is performing optimally.
- resolved Nov 19, 2025, 04:27 PM UTC
Incident has been resolved and all services should operate normally.