OPSWAT experienced a minor incident on August 24, 2024 affecting API - Multiscanning and API - Deep CDR, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 24, 2024, 03:32 AM UTC
We have received reports indicating that MetaDefender Cloud - API Multiscanning and Deep CDR are experiencing issues. Our team is investigating and will provide an update as soon as possible.
- identified Aug 24, 2024, 03:48 AM UTC
Our Engineers have located the cause of the issue and are working on a resolution
- monitoring Aug 24, 2024, 04:06 AM UTC
We are recovering from an earlier outage degradation, and MetaDefender Cloud - API Multiscanning and Deep CDR is in the process of being restored. We have implemented a fix and we will be monitoring the behavior for a while.
- resolved Aug 24, 2024, 04:57 AM UTC
We have resolved the issue. Our service has now returned to its normal operational state. We apologize for the inconvenience this service disruption may have caused and we thank you for your patience!