OPSWAT incident

MetaDefender Cloud - US, Canada and Australia region Degraded Performance

Minor Resolved View vendor source →

OPSWAT experienced a minor incident on April 3, 2024 affecting API - Multiscanning and API - Multiscanning and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2024, 11:50 AM UTC
Resolved
Apr 03, 2024, 01:13 PM UTC
Duration
1h 22m
Detected by Pingoru
Apr 03, 2024, 11:50 AM UTC

Affected components

API - MultiscanningAPI - MultiscanningAPI - MultiscanningAPI - Deep CDRAPI - Deep CDRAPI - Deep CDR

Update timeline

  1. investigating Apr 03, 2024, 11:50 AM UTC

    We have received reports indicating that MetaDefender Cloud - Canada and Australia region is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. investigating Apr 03, 2024, 12:41 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 03, 2024, 12:57 PM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 03, 2024, 01:04 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Apr 03, 2024, 01:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 03, 2024, 01:13 PM UTC

    This incident has been resolved.