OpenVPN incident
Investigating problems reported on CloudConnexa SSO login
OpenVPN experienced a minor incident on March 8, 2024 affecting CloudConnexa SSO, lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 08, 2024, 04:39 PM UTC
We are investigating reports about issues in CloudConnexa SSO login.
- investigating Mar 08, 2024, 06:09 PM UTC
A workaround was found to help customers experiencing the SSO problem: clear the browser cache and cookies.
- identified Mar 08, 2024, 10:49 PM UTC
The root cause of the issue was found. Currently, we are working with one of our providers to completely eliminate the issue. Single Sign-On (SSO) Authentication is only experiencing disruptions for a small subset of users
- monitoring Mar 09, 2024, 05:51 PM UTC
Sign-On (SSO) Authentication functionally should be ok now for all users. A hotfix to the problem was deployed and results are being monitored.
- resolved Mar 11, 2024, 05:12 PM UTC
The CloudConnexa SSO is back up and running. If you continue to experience any troubles, reach out to Support. Thank you for your patience.