OpenVPN incident

Investigating problems reported on IPSec connectors

Notice Resolved View vendor source →

OpenVPN experienced a notice incident on November 23, 2024 affecting Network Management and Host Management, lasting 1d 19h. The incident has been resolved; the full update timeline is below.

Started
Nov 23, 2024, 10:57 PM UTC
Resolved
Nov 25, 2024, 06:35 PM UTC
Duration
1d 19h
Detected by Pingoru
Nov 23, 2024, 10:57 PM UTC

Affected components

Network ManagementHost Management

Update timeline

  1. investigating Nov 23, 2024, 10:57 PM UTC

    We are investigating reports of issues with some IPSec connectors. If your CloudConnexa tenant has an unexpected offline IPSec connector after the maintenance window that took place today, please restart the connection either on the CloudConnexa side (using the suspend/resume button) or on the IPSec device side (if the connection is initiated by the IPSec device). You can reach OpenVPN support, if extra help is needed on that.

  2. resolved Nov 25, 2024, 06:35 PM UTC

    After further investigation, we found no actual problem with the IPSec connectors, and there was no impact on customers connected to CloudConnexa.