OpenVPN incident

Investigating problems reported for users unable to login to CloudConnexa

Minor Resolved View vendor source →

OpenVPN experienced a minor incident on January 30, 2025 affecting CloudConnexa SSO, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2025, 03:19 PM UTC
Resolved
Jan 30, 2025, 06:15 PM UTC
Duration
2h 56m
Detected by Pingoru
Jan 30, 2025, 03:19 PM UTC

Affected components

CloudConnexa SSO

Update timeline

  1. investigating Jan 30, 2025, 03:19 PM UTC

    We are investigating reports about issues for users that unable to login to CloudConnexa portal. As workaround, please clear cache and cookies of user browser or use a different browser.

  2. monitoring Jan 30, 2025, 03:24 PM UTC

    A fix to the problem was deployed and results are being monitored.

  3. resolved Jan 30, 2025, 06:15 PM UTC

    The CloudConnexa login is back up and running. If you continue to experience any issues, please contact Support. We appreciate your patience.