OpenTrainTimes experienced a critical incident on April 7, 2021 affecting TD Feed, lasting 1d 9h. The incident has been resolved; the full update timeline is below.
Affected components
TD Feed
Update timeline
- investigating Apr 07, 2021, 11:58 AM UTC
After an earlier outage between 1237 and 1243, we are seeing a much lower rate of TD messages arriving on one of our servers than expected. Engineers are investigating.
- identified Apr 07, 2021, 12:40 PM UTC
This is part of a larger incident and our supplier is investigating. The next update will be at or by 1500.
- monitoring Apr 08, 2021, 08:40 AM UTC
The problem is with our data supplier, however the feed has been stable from around 2040. We have not had formal confirmation of a resolution yet, so we will keep this incident open.
- monitoring Apr 08, 2021, 10:38 AM UTC
We are now receiving no data as of shortly before 1130.
- resolved Apr 08, 2021, 08:59 PM UTC
This incident has been resolved.