OpenTrainTimes incident

Real-time information degraded

Critical Resolved View vendor source →

OpenTrainTimes experienced a critical incident on November 11, 2021 affecting Network Rail Open Data feeds, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2021, 09:46 AM UTC
Resolved
Nov 11, 2021, 01:28 PM UTC
Duration
3h 42m
Detected by Pingoru
Nov 11, 2021, 09:46 AM UTC

Affected components

Network Rail Open Data feeds

Update timeline

  1. investigating Nov 11, 2021, 10:21 AM UTC

    Engineers have identified high latency on our real-time feeds from the Network Rail Open Data platform. As a result, the real-time components of the website will be showing out-of-date or missing data.

  2. resolved Nov 11, 2021, 01:28 PM UTC

    This issue was resolved at 1039 by our upstream supplier who restarted one of their servers