OpenTrainTimes experienced a critical incident on November 27, 2023 affecting Network Rail Open Data feeds, lasting 5h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 27, 2023, 09:49 AM UTC
Engineers have identified a total loss of our real-time feeds from the Network Rail Open Data platform. As a result, the real-time components of the website will be showing out-of-date or missing data.
- identified Nov 27, 2023, 12:32 PM UTC
Our upstream data supplier, CACI, confirmed this is an issue and it is now resolved. Due to a large amount of data being replayed to us from yesterday, there is a significant backlog of data which we are processing. Map feeds are lagging by around 45 minutes but we anticipate they should have caught up to real-time in the next 90 minutes.
- resolved Nov 27, 2023, 01:26 PM UTC
Maps are now showing real-time data.