OpenTrainTimes experienced a major incident on December 3, 2020 affecting Network Rail Open Data feeds and TRUST Feed and 1 more component, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Network Rail Open Data feedsTRUST FeedTD Feed
Update timeline
- investigating Dec 03, 2020, 09:59 AM UTC
Engineers have identified high latency on our train describer, and duplicate data on our train movement feeds from the Network Rail Open Data platform. As a result, the real-time components of the website will be showing out-of-date or missing data.
- investigating Dec 03, 2020, 10:07 AM UTC
We are continuing to investigate this issue.
- monitoring Dec 03, 2020, 10:47 AM UTC
The feeds have stabilised, however we have not yet had an acknowledgement of a problem from our data supplier. We will monitor for the next hour.
- resolved Dec 03, 2020, 12:36 PM UTC
This incident has been resolved.