OpenTrainTimes incident

Maps not updating

Major Resolved View vendor source →

OpenTrainTimes experienced a major incident on April 17, 2023 affecting Train movement data and Map data, lasting 6h 58m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2023, 07:05 AM UTC
Resolved
Apr 17, 2023, 02:04 PM UTC
Duration
6h 58m
Detected by Pingoru
Apr 17, 2023, 07:05 AM UTC

Affected components

Train movement dataMap data

Update timeline

  1. identified Apr 17, 2023, 07:05 AM UTC

    Due to a problem with one of our servers, maps are currently not updating. Engineers have identified the problems and are working toward a resolution.

  2. monitoring Apr 17, 2023, 07:26 AM UTC

    We have resolved the issue with one of our servers. Maps are now updating but stale data will display until we have received updates for each berth.

  3. resolved Apr 17, 2023, 02:04 PM UTC

    This incident has been resolved.