OpenTrainTimes incident

Real-time information degraded

Critical Resolved View vendor source →

OpenTrainTimes experienced a critical incident on July 15, 2023 affecting Network Rail Open Data feeds, lasting 4h 47m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2023, 10:00 AM UTC
Resolved
Jul 15, 2023, 02:48 PM UTC
Duration
4h 47m
Detected by Pingoru
Jul 15, 2023, 10:00 AM UTC

Affected components

Network Rail Open Data feeds

Update timeline

  1. identified Jul 15, 2023, 12:00 PM UTC

    Engineers have identified a loss of service on our real-time feeds from the Network Rail Open Data platform. As a result, the real-time components of the website will be showing out-of-date or missing data.

  2. resolved Jul 15, 2023, 02:48 PM UTC

    We have had no response from our supplier, CACI, and have therefore migrated to an alternate platform for our feeds. Data will be missing between 1100 and around 1500, but maps are returning to normal.