OpenTrainTimes incident

Internal server issues

Critical Resolved View vendor source →

OpenTrainTimes experienced a critical incident on August 1, 2024 affecting TRUST Feed and Train movement data and 1 more component, lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2024, 06:25 AM UTC
Resolved
Aug 01, 2024, 10:08 AM UTC
Duration
3h 43m
Detected by Pingoru
Aug 01, 2024, 06:25 AM UTC

Affected components

TRUST FeedTrain movement dataTD FeedMap data

Update timeline

  1. investigating Aug 01, 2024, 06:25 AM UTC

    A problem with one of our servers has resulted in a lack of rail data to all subscribers. Engineers are investigating.

  2. monitoring Aug 01, 2024, 06:44 AM UTC

    We have identified the problem and put in place a fix. We will continue to monitor.rf

  3. resolved Aug 01, 2024, 10:08 AM UTC

    This incident has been resolved.