OpenText incident

Zix Encryption Services - Email Message Privacy (EMP) portals/plugin not responding

Minor Resolved View vendor source →

OpenText experienced a minor incident on July 7, 2026 affecting Zix Encryption Services - Email Message Privacy (EMP), lasting 3h 53m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2026, 04:19 PM UTC
Resolved
Jul 07, 2026, 08:13 PM UTC
Duration
3h 53m
Detected by Pingoru
Jul 07, 2026, 04:19 PM UTC

Affected components

Zix Encryption Services - Email Message Privacy (EMP)

Update timeline

  1. investigating Jul 07, 2026, 04:19 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) portals and plugins are currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3957099

  2. resolved Jul 07, 2026, 08:13 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) portals and plugins experienced an issue with availability. The issue is now resolved. We appreciate your patience. Tracking Number: IM3957099