OpenText incident

Email Threat Protection Link Protection returning "service unavailable" sproadically

OpenText experienced a minor incident on June 2, 2026 affecting Zix Threat Protection - Email Threat Protection, lasting 22h 12m. The incident has been resolved; the full update timeline is below.

Started: Jun 02, 2026, 04:20 PM UTC
Resolved: Jun 03, 2026, 02:32 PM UTC
Duration: 22h 12m
Detected by Pingoru: Jun 02, 2026, 04:20 PM UTC

Affected components

Zix Threat Protection - Email Threat Protection

Update timeline

monitoring Jun 02, 2026, 04:20 PM UTC

Our team is actively monitoring our fix and have seen sporadic reports of "Service Unavailable" when accessing wrapped URL's. Our team is monitoring the logs and have placed fixes in place to mitigate the errors quickly. The team is currently working on testing/deployment of a permanent hotfix for this issue as well. We apologize for any inconvenience this may be causing. Incident: IM3936734
resolved Jun 03, 2026, 02:32 PM UTC

This incident has been resolved.